Shipping & Pickup Policy

We offer free standard shipping on all U.S. orders over $65.

Lost or Delayed Packages

If your package appears to be lost in transit, please email us at info@shopthe99.boutique.

For USPS shipments, we can file a missing-package claim after 15 days in transit. Once the carrier confirms that a package is lost, we will reship available items or issue store credit.

Please note:

• Ninety Nine Boutique is not responsible for packages stolen after delivery.
• If a carrier confirms delivery, refunds cannot be issued.
• Carrier delays do not qualify for shipping refunds.

• For delivery concerns after a package is marked delivered, please contact the carrier directly:

  • USPS: 1-800-275-8777
  • UPS: 1-800-742-5877

In-Store Pickup

Select Pick Up at checkout and provide a valid email address and phone number. We’ll notify you by email and/or text as soon as your order is ready.

Most in-stock items are available for pickup within approximately one hour at your selected location.

Custom and pre-order items follow the estimated timelines listed in their individual product descriptions. Please contact us before placing a pre-order if you have questions about timing.

International Shipping

International shipping is available at checkout, with rates calculated automatically based on your destination.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges assessed by their country.

Contact Us

We’re happy to help! For general questions, email us at info@shopthe99.boutique.

You can also call or text your preferred store:

• Parkway Place Mall — Huntsville, AL: 256-426-9528
• Bridge Street Towne Centre — Huntsville, AL: 256-426-2530
• CoolSprings Galleria — Franklin, TN: 256-656-2914
• Tanger Outlets — Nashville, TN: 256-932-2642
• Fayette Mall — Lexington, KY: 256-932-0746