Return Policy

We hope you love everything from Ninety Nine Boutique! However, we understand that sometimes a return is needed.

Online and in-store purchases are eligible for store credit within 30 days of delivery or purchase date. Returns received after 30 days will not be accepted, with no exceptions.

Items Not Eligible for Return

The following items are final sale and cannot be returned:

• Jewelry and accessories
• Undergarments, bodysuits, and bathing suits
• Sale items discounted 20% or more

All returnable items must be unworn, unwashed, and in perfect condition with original tags attached. Items must be free of makeup, stains, perfume, smoke odors, pet hair, or any other signs of wear.

Customers are responsible for return shipping costs.

How to Return

If you are near one of our storefronts, you are welcome to return eligible items in person. No return shipping fees apply to in-store returns.

For mailed returns:

1. Log in to your account and locate your order.
2. Click Request Return and submit the required information.
3. Once approved, we’ll email your return label promptly.
4. Include the original packing slip with your order number and name inside your package.

Please include your packing slip to prevent processing delays. Returns received without a packing slip may be subject to a 15% restocking fee.

Store credit will be issued to the email address associated with the original order.

15-Minute Order Cancellation Window

All online orders may be canceled within 15 minutes of being placed.

To cancel your order, log in to your account using the email address used at checkout. Go to My Account, select your order, click Cancel Order, and follow the prompts to confirm your cancellation.

After the 15-minute grace period has passed, orders begin processing and can no longer be canceled. If you no longer need an item after that time, you may return eligible merchandise for store credit once it arrives.

Click here to log in to your account and manage your order:
https://shopify.com/7682981939/account

Damaged Items or Missing Packages

If your item arrives damaged, or your tracking shows delivered but your package is missing, please contact us within 2 days of delivery at info@shopthe99.boutique.

Please include your order number and clear photos of any damaged items. Claims submitted more than 2 days after delivery cannot be accepted.

Thank you for shopping with Ninety Nine Boutique!