Return Policy
We hope that you love all of the items you order from the Ninety Nine, but understand that sometimes a return needs to be made!
Online and in-person orders are eligible for return within 30 days of the delivery date, or in person transaction. After 30 days items are no longer eligible for return. All returns are for store credit only. We do not accept returns on the following:
- Jewelry & Accessories
- Undergarments, Bodysuits & Bathing Suits
- Sale items discounted by 20% or more
Items must be in perfect condition to be accepted for return. TAGS MUST BE ATTACHED! No makeup or deodorant stains, perfume, cigarette smell or stains of any kind will be accepted.
The customer is responsible for return shipping costs. We offer a streamlined return process, simply go to your order on our website, click "request return" & fill out the information! You will receive a return label via email shortly after.
Return Instructions
Include your packing slip in your return package, this slip has your order number and name to ensure a quick return process. Failure to include the packing slip will result in a delay of your store credit and a 15% restocking fee.
You will receive store credit through the email address entered when you placed your order.
Damaged Items & Missing Packages
We must be notified within 2 days of your packages delivery date if an item is damaged, or if your package says it has been delivered and you have not received it. For damaged items please email us info@shopthe99.boutique with pictures of the damage.
After this time period you will not be able to start a return or receive a refund.
Thank you so much for shopping at The Ninety Nine Boutique!